We offer a range of NDIS services, including daily personal activities assistance, household
tasks support, community participation, capacity building supports, and high-intensity daily
personal activities.
Eligibility for NDIS support depends on your age, residency status, and nature of your disability. You can check your eligibility on the NDIS website or contact us for guidance.
Absolutely! Our services are tailored to meet individual needs and preferences. We work with you to develop a personalised plan that aligns with your goals.
At 4Seasons Care Services, our pricing is aligned with the rates recommended by the NDIS Pricing Arrangements and Price Limits. This ensures our services remain fair, transparent, and consistent with national guidelines.The cost of services may vary depending on the type of support, level of care required, and the time or location of service delivery. We are always happy to discuss your individual needs and provide clear information about pricing before services commence.For more information on NDIS pricing, you can visit:
https://www.ndis.gov.au/providers/pricing-arrangements
We understand that plans can change. If you need to cancel or reschedule a service, we ask that you provide at least 24 hours’ notice where possible.Late cancellations or missed appointments may incur a fee in line with the NDIS Pricing Arrangements and Price Limits. We will always communicate this clearly and work with you to minimise any impact.If you’re unsure, our team is happy to explain how cancellations may apply to your individual situation.
In some cases, travel costs may apply depending on your location and the type of service being delivered. These charges are in accordance with the NDIS Pricing Arrangements and are discussed with you in advance.We aim to be transparent with all costs and will always ensure you understand any applicable travel charges before services begin.
Yes, you can switch providers at any time, depending on your current service agreement. Our team can support you through the transition to ensure it is smooth and stress-free.We’ll help you review your current arrangements and guide you through the steps to get started with us.
At 4Seasons Care Services, maintaining high-quality care is at the core of everything we do. We have a structured quality management approach that ensures our services are safe, consistent, and continuously improving.We regularly follow up with our participants and carers to check in on their experience and ensure their needs are being met. We also provide opportunities for feedback through surveys and an accessible feedback system that is actively monitored by our team.Our organisation conducts regular audits of our practices, including staff performance, to ensure we are meeting the standards set out in our policies, procedures, and the NDIS Practice Standards. This allows us to identify areas for improvement and maintain a high level of accountability.We are committed to continuous improvement, using feedback and internal reviews to refine our services and enhance outcomes for our participants. Our managers and directors are also easily contactable, ensuring any concerns or feedback can be addressed promptly.All of our practices are guided by our comprehensive Policy and Procedure Manual, ensuring our services remain aligned with current legislation, best practice standards, and quality indicators.
At 4Seasons Care Services, we value your feedback and are committed to continuously improving our services. You can provide feedback, raise a concern, or make a complaint in a way that is most comfortable for you.You can do this by:- Speaking directly with your support worker
- Contacting our management team via phone or email
- Submitting a feedback or complaint through our online form available on our website
- Providing feedback through surveys or follow-up calls conducted by our teamYou may choose to provide your details for follow-up or submit your feedback anonymously.All feedback and complaints are treated confidentially, respectfully, and in a timely manner. Our management team reviews all submissions in line with our policies and procedures, and we will keep you informed throughout the process where appropriate.If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission for further support.Your feedback is important to us and helps us continue to improve the quality of our services.
